My Resume
A comprehensive overview of my skills, experience, and qualifications.
Professional Summary
Creative Frontend Developer with a passion for combining aesthetics with functionality. Specializing in developing intuitive and engaging digital experiences using AI-assisted creative coding processes. Proven ability to translate design concepts into responsive, accessible web applications that captivate users.
Skills
Customer Experience
CX Design, Journey Mapping, Voice of Customer (VoC), Service Design, Client Relationship Management
Digital Solutions
Digital Transformation, Web Development, Mobile App Solutions, User Experience (UX) Design
Tools & Technologies
React, Next.js, TypeScript, TailwindCSS, Firebase, Figma, Adobe Suite, JIRA, Asana
Experience
CX Fellow
April 2025 - June 2025KindWork.org - New York, NY
- Excelled in the 250-hour rigorous career training on the essential toolkit for customer experience in tech
- Gained key certifications including Zendesk, Intercom, and HIPAA compliance for business associates
- Completed FinTech Extension certification focused on customer support roles in FinServ and FinTech companies
- Completed Healthcare & Wellness Tech Extension certification focused on customer support roles in healthcare
E-Commerce Associate
December 2024 - CurrentWhole Foods - Brooklyn, NY
- Fulfill 20+ digital grocery orders per shift using handheld tools and internal inventory systems
- Meet or exceed productivity benchmarks (85+ units/hour), ensuring timely and accurate order completion
- Resolve inventory issues by escalating product shortages, improving fulfillment accuracy
- Conduct real-time quality control checks to ensure compliance with strict SLAs and delivery standards
Account Manager
May 2021 - May 2024May Industries LLC - Greenwich, CT
- Delivered high-touch customer service to 30+ clients per day, identifying pain points and improving retention
- Managed and trained a virtual assistant to handle product research, order fulfillment, and customer inquiries
- Designed and optimized paid campaigns using Google Ads, Meta Ads, and Klaviyo, increasing engagement by 25%
Customer Service Associate
January 2019 - March 2021IKEA - Brooklyn, NY
- Processed inbound shipments with RF scanners and updated internal systems with accurate stock data
- Provided support to 30+ customers daily on sales floor and at POS, ensuring a smooth shopping experience
- Picked and fulfilled customer orders under tight deadlines while maintaining order accuracy
Education
Bachelor of Science in Psychology
May 2021University of Bridgeport - Bridgeport, CT
Certifications
- Zendesk Certified
Notable Projects
- Linkup Fitness Website: Developed using NestJS, React, and TypeScript with responsive design
- Linkup Fitness App: Built with Flutter and Firebase backend for a seamless mobile experience
Interested in my Work?
Check out my portfolio or get in touch to discuss potential opportunities and collaborations.